Do you have any questions about your cat or dog's feeding, upbringing, grooming or behaviour? The Prins CareTeam is ready to help you with some tailor-made free advice.

At Prins, besides producing great healthy feeds, we consider sharing knowledge and providing solid advice a top priority. That's why we have created a CareTeam, consisting of nutritional experts, a veterinarian and other specialists, to answer all of your questions. They are happy to give you free advice and tailor-made guidance. If we are not able to answer your question right away, we will go looking for an answer. 


There are different ways to contact the CareTeam: call us on +31(0)318-524245, send an e-mail to or visit our contact page, where you can fill in a form quick and easy. Not only consumers can seek help from the CareTeam but also retailers, breeders and other target groups.

Also available in the evenings

In order to be of even better service to you, the Prins CareTeam is available on weekdays in the evenings till 9 pm.

Marjolein Cynthia Esther Kim Roos


Annerike Bonny Charlotte Linn Mariska


Our team's specialists have earned their spurs. By years of experience, an enormous amount of knowledge and previous successes the CareTeam knows exactly what questions to ask in order to find the cause for a certain problem and subsequently giving a fitting advice. If needed, they will keep in touch with you to follow up on the situation and make adjustments. By doing so, we have been able to help so many people and animals already. That's the jewel in our crown! 

We have been able to help so many animals already. That's the jewel in our crown!

Satisfied customers

The Prins CareTeam's service scores a 9 average, and in the field of customer satisfaction we got 55 points in an excellent Net Promotor Score, which is a measurement to indicate that lots of people would recommend our brand. This says a lot about our customers' enthusiasm and loyalty, and it is something we are quite proud of.

Did you know...

... that 60 percent of the people who are asking our CareTeam their questions, don't even food their pets Prins? And they don't have to! Everyone is welcome to contact us for some free, tailor-made advice, no matter what brand you're feeding your pets. We give advice independently from our brand, and focus on what's best for you cat or dog. 

Just do it!

Don't hesitate to contact us. We care!

Marjolein from the CareTeam

Want to know more about petfoods? The CareTeam loves to help you with free advice!